Refund Policy

At Meoy, we ensure the highest quality standards for our cat toys. However, in the rare event that you receive a damaged product, we have a strict return policy in place. Please read the details carefully before placing an order.

1. Return Eligibility

We only accept returns if:

• You received a damaged or defective product.

• You report the issue via email within 24 hours of receiving your order.

• You provide clear images/videos as proof of the damage.

We do not accept returns for:

• Change of mind or personal preference.

• Used products or products without original packaging.

• Delayed reporting beyond 24 hours of order delivery.

2. How to Request a Return

To initiate a return, follow these steps:

1. Email us at info.meoy@gmail.com within 24 hours of delivery.

2. Attach clear images/videos showing the damage.

3. Our team will review your request and provide return instructions if eligible.

4. Ship the product back to our warehouse as per the given instructions.

3. No Refund Policy

We do not offer refunds. If your return is approved, we will issue a replacement only.

4. Return Shipping Charges

• If your return is approved due to a damaged product, we will cover the return shipping costs.

• If a return is initiated for any other reason, it will not be accepted.

5. Contact Us

For any return-related queries, reach out to us: 📧 Email: info.meoy@gmail.com
📞 Phone: +91 9769007507 (Monday-Saturday, 10 AM - 7 PM)

We appreciate your understanding and cooperation. Thank you for shopping with Meoy! 🐾